Head of Account Management, Playradar (m/f/d)

Overview

As Head of Account Management in Sportradar’s iGaming division, you lead a high-performing commercial team and drive revenue growth across operator portfolios. You’ll design scalable client-management processes, strengthen long-term partnerships, and uncover cross-sell opportunities to maximize the value of iGaming products. The role sits in Europe with hybrid options, emphasizing collaboration with product, sales, and operations to meet client objectives. You shape strategy and KPIs while shaping the future of iGaming offerings.

Pay / Benefits

• collaborative global environment
• flexible work arrangements
• hybrid office-first model
• global employee community
• Employee Assistance Programme
• well-being app (Calm/Relay)

Responsibilities

• Own and grow key iGaming client relationships to drive commercial performance
• Lead, coach and develop a high-performing Account Management team
• Define account segmentation, customer success strategies and commercial playbooks
• Create and refine processes to monitor client performance and coordinate cross-stakeholder workstreams
• Identify cross-selling and upselling opportunities for iGaming products and services
• Oversee relationship management, commercial support and service delivery for existing clients
• Collaborate with product, sales, operations and technology to support growth of iGaming
• Establish and monitor KPIs to meet client objectives and business targets
• Provide client and market insights to product teams to influence roadmap
• Travel for internal and client meetings as needed

Key requirements

• Extensive experience in commercial, sales, key account or account management roles within iGaming, betting, gaming or related B2B tech
• Strong understanding of iGaming ecosystem (operators, platforms, content, regulation, market dynamics)
• Strong analytical mindset with KPI and commercial performance management experience
• Proven commercial leadership ability to build, manage and grow long-term client relationships
• Experience leading and scaling Account Management or Customer Success teams
• Growth mindset with proactivity and ability to identify new business opportunities
• Passion for sports and casino products
• Excellent business English; other languages are a plus

• leadership
• growth mindset
• proactivity
• data analytics
• KPI management
• commercial leadership in B2B environments

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