Senior Sales Executive, Menswear – Selfridges, London

Overview

In this Senior Sales Executive role, you drive client recruitment and ongoing relationship development within the Menswear team at the Selfridges Concession, elevating service and the in-store experience. You will apply clientelling strategies and maintain strong product knowledge across categories to support sales and brand loyalty. You collaborate with the team to meet targets, manage stock and store standards, and ensure secure operations. This position suits a luxury retail professional who thrives in client-centric, high-end environments and values the Dior heritage.

Responsibilities

• Greet, advise and serve customers with the highest standard of service
• Develop loyalty through 1-2-1 personal shopper style sales approach
• Demonstrate product knowledge and stay informed on campaigns, launches and promotions
• Introduce add-on sales to maximise individual and department targets
• Handle customer complaints with guidance from line manager
• Monitor daily/weekly sales targets and department performance
• Recruit and develop clients; maintain client relationships
• Achieve sales generated by OTO (one-to-one outreach)
• Follow stock management procedures and maintain housekeeping/display standards
• Be conversant with selling systems, cash/credit/exchange procedures and store security
• Ensure compliance with Company admin systems and procedures to minimise losses
• Participate in team meetings and contribute positively
• Carry out additional duties as directed by management
• Assess potential clients on the shop floor
• Build positive relationships with peers and clients

Key requirements

• Strong knowledge of Menswear
• Previous experience within luxury fashion
• Excellent communication and relationship building skills
• Ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Positivity
• Team player
• Contribution to the business performance
• Exceed customer service
• Self confidence

• excellent communication
• relationship building
• positivity
• team player
• knowledge of selling systems
• cash handling and credit/exchange procedures

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