IT Support Consultant

Overview

In this IT Support Consultant role, you will deliver end-user IT support while ensuring projects meet business requirements. You’ll promote MS 365, RPA, and new technologies, and help customers enhance IT/DX literacy. You’ll manage vendor relationships and coordinate with HQ and international users. This position combines hands-on support with project planning and training to drive digital transformation.

Responsibilities

• Lead IT/DX projects through planning and implementation lifecycle
• Provide day-to-day IT/DX support and respond to requests
• Clarify customer IT/DX needs and define project scope, timelines, and resources
• Assist in testing (UAT) and validate proofs-of-concept
• Coordinate with HQ and office users in English/Japanese
• Promote and verify MS 365, RPA, and new technologies with customers
• Manage IT vendors/partners and related negotiations
• Support system maintenance and training materials for DX literacy initiatives

Key requirements

• 5+ years IT experience in a corporate environment
• 1–3 years in system development and maintenance (preferred)
• Strong MS 365 knowledge (SharePoint Online, MS Teams)
• Experience with IT vendors management and negotiations
• Customer/user support experience
• Proficiency in English and Japanese (reading/writing/speaking)
• Experience with UX/DX or digital transformation projects (preferred)
• Experience with Power Platform, Azure, UiPath RPA, SAP ERP, Excel VBA, Access (preferred)

• Strong interpersonal communication
• Adaptability in fast-changing environment
• Self-motivation and innovative mindset
• M365 (SharePoint Online, Teams)
• Power Platform
• Azure

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