Overview
In this role you will support the delivery and integration of our fintech solutions for clients in the MENA region, acting as a bridge between sales, services and technical teams. You will work on KYC products, software delivery cycles, and on-site or remote installations within a SaaS-hosted environment. You drive client understanding, tailor product configurations, and manage timelines to ensure high service delivery. This is a hands-on, customer-facing role with autonomy and impact on risk data solutions.
Pay / Benefits
- Work from home
- Exposure to fintech data and risk solutions
- opportunity to work with a global client base
- autonomy and responsibility early in the role
Responsibilities
- Develop deep understanding of KYC products to match client needs
- Participate in full software delivery cycle (pre-sales to support)
- demonstrate products during sales cycles to illustrate value
- assist sales with product justification in pre-sales
- perform customization analysis and recommend solutions
- manage project timelines and client expectations
- respond to client inquiries to ensure excellent service
- install software on-site or remotely
- integrate products with client processes via batch and programmatic methods
Key requirements
- Min 3 years commercial experience
- Arabic Speaker
- Experience with SQL databases and SQL programming
- Experience with application support or implementation
- Experience with scripting, batch processing, data file manipulation, or Web services
- Knowledge of data management concepts, analytics, data quality, integration, BI, CRM, Report Writer or similar technologies
- Technical, mathematical, or scientific degree
- Ideally knowledge of SWIFT
- Ideally ability to read OO code (C++, C#, Java) or XML
- strong analytical and problem-solving abilities
- excellent communication skills
- team-focused and motivated
- SQL and SQL Server
- SaaS/Hosted Services implementation
- batch processing and data integration
…
