Technical Advisor, Mobile Cranes – Biggleswade

Overview

In this role you will provide comprehensive technical support for Liebherr mobile and crawler cranes to customers and field/service engineers. You will act as a bridge between after-sales, sales, and service teams to deliver reliable advice and resources, contributing to sustained industry-leading after-sales support. You will coordinate with multiple departments and participate in warranty and incident investigations, while representing the company in meetings and exhibitions. This is a hands-on, customer-focused position in a collaborative, performance-driven environment.

Pay / Benefits

• Competitive salary and benefits
• Training and personal development
• Secure and progressive work environment

Responsibilities

• Provide technical support to Liebherr Great Britain and Liebherr Ireland mobile and crawler crane customers
• Support field service and workshop engineers with technical information
• Collaborate with department colleagues and other departments as needed
• Build and maintain relationships across departments to meet high standards
• Communicate technical information to appropriate stakeholders, including group factories
• Manage specific jobs and projects to successful completion
• Participate in warranty management with factories and customers for optimal outcomes
• Brief and deploy engineers to apply the right competencies and resources
• Investigate incidents, accidents, or customer issues and report clearly
• Attend off-site meetings and exhibitions, including overseas travel
• Participate in a rota-based out-of-hours call-out system

Key requirements

• Satisfactory completion of a recognised apprenticeship/qualification in a related industry
• Product, industry or relevant experience
• Team player
• Good confident communicator at all levels
• Flexible approach to work

• team player
• excellent communication
• flexible/adaptable
• technical support expertise for mobile/crawler cranes
• warranty management and coordination with factories
• incident investigation and reporting

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