Account Manager

Overview

In this role you provide strategic leadership and management of defined contract(s) to meet and exceed financial and operational commitments. You work closely with clients and senior management to drive business growth and ensure customer satisfaction. You shape contract development and risk management while promoting BGIS values across operations. This is a chance to lead multi-contract teams, optimize resources, and influence long-term contract success.

Responsibilities

• Lead contract performance to meet and exceed commitments and drive growth
• Identify and exploit opportunities for strategic development to boost turnover and profitability
• Communicate and implement company policies and processes across the contract
• Ensure health and safety policies are applied by BGIS and subcontractors
• Structure staffing to balance cost and service excellence, with disaster recovery planning
• Ensure teams are competent and succession plans are in place
• Collaborate with operational managers for cross-functional development and support
• Develop financial plans for revenue, margins, debt reduction, and contract growth
• Maintain control systems to meet statutory, policy, and contractual commitments
• Maintain customer focus and strong client relationships
• Promote BGIS values and provide leadership, coaching, and recognition
• Contribute to management and team communications, reporting, and stakeholder engagement
• Support the sales process with solutions development, presentations, and mobilization for new contracts
• Foster a learning environment with training plans and competency development
• Accountable to Director/Divisional Director and client contacts
• Line management of Contract Managers and Supervisors; financial delivery of plan commitments for portfolio

Key requirements

• leadership
• communication
• collaboration
• contract management
• financial planning and forecasting
• budgeting and cost control

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