Data Science Manager – Personalisation

Overview

In this role you lead and grow a high-performing Data Science function to shape M&S’s online Personalisation programme. You translate advanced ML/AI into scalable, customer-facing experiences that drive business value. You partner with product, engineering and commercial teams to embed solutions into operations and ensure robust, impactful delivery. You’ll drive innovation and set standards for agile data science practice, acting as a trusted advisor across disciplines.

Pay / Benefits

• 20% colleague discount after probation
• competitive holiday entitlement (option to buy extra)
• discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• tailored induction and training programmes
• wellbeing support including 24/7 Virtual GP

Responsibilities

• Lead and grow a high-performing Data Science team
• Deliver end-to-end scalable ML/AI solutions that enhance customer shopping experiences
• Partner with product, engineering and commercial teams to integrate models into the customer journey and business processes
• Set standards for agile Data Science delivery, testing and model monitoring
• Drive innovation and demonstrate value of Data Science to customers and the business

Key requirements

• Extensive experience in ML/AI methods and turning models into real-world solutions
• Strong leadership and business partnering capability
• Excellent communication and ability to simplify complex concepts for diverse stakeholders
• Pragmatic, commercial mindset with option-aware problem solving
• Proven track record delivering robust, reliable, impact-driven models

• collaboration
• communication
• leadership
• wide range of ML/AI methods
• end-to-end ML/AI delivery
• model monitoring

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