Resident Services Host

Overview

As a Resident Experience Host, you will be the face of a co-living building in London, shaping a welcoming community for residents and their guests. You will handle daily guest interactions, enquiries, parcel management, and space bookings, while ensuring smooth operations and a warm, human service feel. You’ll work with the team to cultivate a vibrant building culture and provide clear handovers to shifts. This role appeals to someone who enjoys meeting new people and thrives in a fast-paced, service-led environment.

Responsibilities

• Greet residents and visitors and welcome new residents with packs
• Manage inquiries via phone, email and other channels
• Handle key and parcel management
• Address minor maintenance issues and cleaning emergencies proactively
• Coordinate access for service providers to the development
• Record, monitor and respond to resident feedback
• Book meeting and event spaces for residents and external guests
• Provide concise handovers to the day team
• Conduct daily building walks and monitor CCTV

Key requirements

• Experience in a customer-facing service role
• Experience using Yardi CRM
• Exceptional customer service and ability to build rapport
• High level of organisation and decision-making under pressure
• Excellent communication and listening skills
• Attention to detail
• Confident with IT software and systems

• customer-focused
• rapport building
• clear communication
• Yardi CRM
• IT software proficiency
• CCTV familiarity

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