Operations Manager – Property Management

Overview

In this role, you will oversee day-to-day facilities and service delivery for a multi-tenant estate in London, balancing owner-occupier expectations with investor objectives. You will work closely with the General Manager and cross-functional teams to maintain high standards of service, safety, and efficiency. The position emphasizes hands-on leadership, confidentiality, and the ability to operate under pressure in a fast-paced environment. You will drive coordinated maintenance and improvements, shaping a well-managed, asset-focused workplace experience. This role offers scope to influence service delivery at scale within a premier real estate environment.

Responsibilities

• Line management of Assistant Facilities Manager and oversight of facilities operations
• Oversee mechanical and electrical systems, and coordinate project management activities
• Manage security, frontline reception, access control, and help desk operations
• Coordinate cleaning, waste management, and environmental health & safety practices
• Conduct regular estate inspections, monitor compliance, and report to the GM
• Liaise with contractors, obtain quotations, and supervise service providers
• Management of life-cycle, planned maintenance, and major building works coordination
• Finance-related duties including service charge budgets, budget monitoring, and reconciliations
• Develop emergency and out-of-hours response plans and coordinate drills
• Maintain site regulations, permits to work, and incident response documentation
• Foster occupier relations and ensure high-quality service delivery

Key requirements

• Facilities management experience in multi-tenant estate management
• Strong mechanical & electrical knowledge of building systems
• Proven ability to manage contractors and ensure service quality
• Experience with service charge budgets and reconciliations
• Excellent IT skills with Microsoft Office
• Strong verbal and numerical skills with report writing
• Customer-service orientation and strong interpersonal skills
• Ability to work independently and under pressure
• Practical leadership and problem-solving abilities

• customer-service driven
• excellent communication
• interpersonal and influencing skills
• Microsoft Office
• building systems knowledge (mechanical/electrical)
• contractor management

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