Vice President, Identity and Access Management

Overview

In this role you will lead the IAM function for MUFG, delivering secure, scalable identity services across a large enterprise. You will guide end-to-end IAM operations, collaborate with Security, HR, Risk and Infra teams, and manage vendor relationships to ensure robust access controls. You will drive automation, self-service, and continuous improvement while maintaining audit readiness and reporting to executives. This is a senior, impact-focused position shaping IAM strategy and platform health in a global bank.

Responsibilities

• Own end-to-end IAM operations to deliver reliable identity services for workforce and non-human identities
• Lead IAM service delivery, automation, and self-service initiatives
• Manage day-to-day IAM operations including joiner/mowler/leaver processes and access fulfillment workflows
• Oversee ITSM-aligned operations (incident, problem, change, request, knowledge) with on-call readiness
• Coordinate operational stability for IAM platforms (SSO/MFA, directories, IGA, HR source-of-truth, APIs)
• Lead audit and compliance activities for access controls and evidence collection
• Establish an automation-first operating model to reduce manual tasks and tickets
• Expand end-user self-service and automated approvals to reduce Service Desk load
• Conduct continuous improvement: analyze ticket drivers, standardize processes, automate recurring issues
• Own IAM operational risk, monitoring, and integration with SecOps (SIEM, logging)
• Foster partnerships across Security, Infrastructure, HR, app owners, and enterprise service management teams
• Coach and mentor the IAM team and communicate complex topics to senior stakeholders
• Manage onshore and offshore personnel, building capability and future platform opportunities

Key requirements

• 11+ years in IAM, security operations, or identity platform operations
• 5+ years in team leadership and service delivery
• Enterprise-scale IAM experience across multi-region environments
• Strong ITSM and operational management experience (incident, problem, change, request)
• Proven ability to manage third-party SI partners or managed services
• Track record of automation and self-service to cut manual effort
• Audits and compliance experience (SOX, SOC 2, ISO 27001, PCI)
• Excellent stakeholder management and executive communication
• High ownership, bias for action, and structured problem solving
• Experience with privileged access controls and complex directory environments
• CISSP, CISM or equivalent qualifications desirable
• Familiarity with Zero Trust and AI-assisted IT/security operations (governance)
• Experience with global, large-scale organizations (10,000+ users)

• excellent communication
• stakeholder management
• leadership and mentoring
• IAM platforms (Saviynt, Sailpoint, Entra ID, AD)
• JML, RBAC/ABAC, IGA and access governance
• REST/SCIM integrations, HR source-of-truth (Workday)

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