Site Installation Manager

Overview

In this role, you lead on-site execution for complex BW Packaging projects, acting as the primary on-site extension of the Project Manager during installation, commissioning, and acceptance. You coordinate field teams, contractors, and OEM partners to deliver safe, on-schedule, and within-scope outcomes. You engage customers directly to maintain trust and clarity throughout installation and handover, and you escalation-protect project margins and commitments. This position offers hands-on leadership in a global packaging business focused on durable, high-value solutions and customer success.

Responsibilities

• Lead all on-site service, installation, and commissioning activities during project execution
• Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners on site
• Maintain daily on-site priorities, sequencing, and issue resolution
• Conduct daily on-site coordination meetings with BW, contractor, and OEM teams
• Ensure on-site execution aligns with safety, scope commitments, and installation standards
• Participate in SAT execution with clear acceptance criteria and contractual commitments
• Serve as the on-site execution lead in support of the Project Manager
• Provide daily status updates with risks, decisions, and recommended actions
• Support final acceptance activities in coordination with Project Manager and customer
• Identify execution risks and scope exposure early and escalate through project channels
• Serve as primary on-site liaison between customer and BW execution teams
• Maintain professional communication with customer stakeholders throughout installation and commissioning
• Attend and lead on-site customer meetings and maintain confidence through transparency
• Identify scope changes and execution impacts; communicate implications to Project Manager and customer
• Coordinate warranty communication and action tracking with Project Manager and Operations teams
• Coordinate BW and OEM resource and staffing changes with Field Service leadership
• Support weekly review of service POs, warranty status, and financial visibility using D365 and related systems
• Enable cross-functional alignment and effective handoffs across internal and external teams during installation

Key requirements

• 5+ years of experience leading on-site execution for complex manufacturing or capital equipment projects
• Technical understanding in mechanical, electrical, or controls systems as applied in field service and installation environments
• Excellent written and verbal communication skills with customers and internal teams
• Strong customer focus balancing responsiveness with disciplined execution and contractual alignment
• Proven ability to anticipate risks, scope exposure, and cost or schedule erosion and take timely action
• Proven ability to lead and influence cross-functional and third-party teams without direct authority
• Strong working knowledge of ERP and project tracking systems; proficiency with Microsoft Office tools
• Packaging industry experience preferred
• Extensive customer-facing field experience strongly valued
• Willingness to adjust work hours, travel schedules, and onsite presence as needed
• Flexibility to take on evolving responsibilities and travel 50–70%
• Travel: 50–70%
• LI-MM1

• customer focus
• communication
• leadership
• mechanical systems knowledge
• electrical systems knowledge
• controls systems knowledge

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