Associate Client Service Officer

Overview

In this role you will support end-to-end client journeys within Corpay’s cross-border payments team. You’ll manage client accounts, ensure timely processing of payments, and coordinate with internal stakeholders to resolve queries, strengthening relationships with Front Office and other teams. The position sits in London and Malta, emphasizing cross-jurisdiction collaboration and client-focused service. You will help drive process improvements and maintain compliance with SLAs and KYC lifecycle requirements. This is an opportunity to contribute to efficient, high-touch client service in a global payments environment.

Pay / Benefits

• 4 X Life insurance
• Pension scheme – 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Gratitudes rewards and discounts

Responsibilities

• Participate in team meetings and share servicing insights
• Manage end-to-end client journey from deal execution to ongoing account management
• Ensure processes and procedures are followed and payments meet SLAs
• Oversee client accounts across the KYC lifecycle
• Liaise with internal departments and stakeholders to resolve queries
• Maintain relationships with Front Office pre- and post-sale
• Identify and raise system/process improvements for consideration
• Participate in projects and assist Senior Officers with day-to-day team activities
• Provide high-touch client service to the Private Markets client book

Key requirements

• Experience in client servicing (financial sector preferred, not required)
• Strong time management skills
• Excellent communication skills
• Methodical and numerate with strong attention to detail
• Excellent client service skills with ability to articulate to external stakeholders
• Diligent, proactive and committed
• Ability to adapt to new challenges
• Team player

• communication
• attention to detail
• collaboration
• KYC lifecycle understanding
• payments processing
• stakeholder coordination

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