Director, Account Management, Sales SMB

Overview

As Director of Account Management, you lead Braze’s SMB team, shaping strategy and scaling empowered Account Managers across EMEA. You drive renewals and upsells while collaborating with cross-functional partners to deliver exceptional customer outcomes in a fast-growing SaaS environment. You will mentor a regional team, influence operations, and help expand our SMB and mid-market footprint. This role offers impact through building durable customer relationships and advancing Braze’s mission of engaging experiences.

Pay / Benefits

• Competitive compensation with potential equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical/dental/vision/life/disability benefits
• Fertility benefits and equal paid parental leave
• Professional development with career pathing and learning stipend

Responsibilities

• Lead and develop a team of up to 8 Account Managers
• Scale Account Management across EMEA focusing on upsells and renewals
• Collaborate with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations
• Shape operational processes and drive team performance
• Navigate large organizations to identify key decision makers for SaaS investments

Key requirements

• 8+ years in Sales, specifically Mobile or Marketing Technology
• 3+ years managing a regional Commercial / Mid-market Sales or Account Management team
• Proven cross-functional collaboration with Marketing, Onboarding, Customer Success, and Sales Ops
• Strong leadership and commitment to team growth
• Excellent verbal, written, and presentation skills
• Up-to-date with digital trends in customer experience
• Proven ability to navigate large organizations and identify decision makers
• Hands-on experience in a smaller enterprise sales culture

• leadership
• cross-functional collaboration
• communication
• experience with marketing automation, CRM, email, or analytics solutions
• SaaS sales experience
• customer experience optimization

…