Customer Service Manager

Overview

In this role you will manage the performance of an Aberdeen centre, acting with ownership to deliver outstanding customer service and commercial results. You’ll lead a small team, solve on-site challenges, and actively engage with customers through tours and upselling to drive centre growth. Your work will help turn customers into brand ambassadors while upholding world-class service standards. This position sits within IWG’s expanding global network, offering autonomy, development, and a clear path to promotion.

Pay / Benefits

• induction training and ongoing development
• promotion prospects
• generous incentives
• flexible, personalised workplace benefits for wellbeing
• sociable hours
• support for mental, physical and financial wellbeing

Responsibilities

• Oversee all on-site operations and centre performance
• Lead problem-solving and daily operational challenges
• Give tours to prospective customers
• Upsell to existing customers
• Ensure high-quality customer service and workspace standards
• Drive customer-centric culture and ownership across the team

Key requirements

• Experience delivering against targets in a small, customer-focused team
• Previous experience running a flexible workspace centre, store, restaurant, or similar site
• Strong mindset: passion, drive, ownership and resilience
• Customer service and commercial skills

• passion
• drive
• ownership
• customer service
• sales/upselling
• team leadership

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