Senior Customer Account Manager – External Business

Overview

In this role you will own and grow a significant footprint within a designated customer organization and beyond, driving new business and profitability. You will manage end-to-end engagements from opportunity identification to onboarding and delivery, with P&L accountability. You will cultivate trusted C-suite relationships and coordinate cross-functional teams to deliver sustained value. This is a growth-focused, market-entry and expansion role that shapes strategic partnerships and long-term portfolio outcomes. You will work closely with sales and service lines to align delivery with customer priorities and company growth.

Responsibilities

• Proactively identify and pursue new customer opportunities in assigned markets and industries
• Build and manage a robust pipeline from initial engagement to contract signature
• Lead customer engagement through shaping conversations, solution design, and commercial negotiation
• Own onboarding from signature through early life support and transition to BAU
• Develop deep understanding of customers’ objectives and leadership agenda to tailor solutions
• Partner with customers to co-create solutions and position VOIS competitively
• Establish and develop trusted C-suite relationships and strategic partnerships
• Build long-standing relationships to support retention and expansion post-onboarding
• Manage P&L at contract level across VOIS and ensure revenue, margin, and growth targets
• Support the CAL in shaping account direction, governance, and strategic priorities
• Translate account strategy into a roadmap for footprint expansion
• Coordinate service tower leads to deliver cohesive teams and measurable value
• Drive new sales and revenue growth, origination and onboarding of new customers
• Originate deals or RFP responses with innovative deal constructs and clear win strategies

Key requirements

• Proven experience in business development and customer acquisition with a track record of closing new business and growing accounts
• Demonstrated client relation management at C-suite or senior decision-maker level
• Experience managing commercial performance and P&L accountability
• Experience managing a portfolio across multiple customers
• Ability to mobilise and lead cross-functional teams to drive customer success
• Leadership skills to manage and inspire cross-functional teams
• Consulting or complex B2B services experience is ideal but not essential
• Experience in utilities, energy, retail, finance sectors would be beneficial

• Relationship-building with C-suite executives
• Strategic thinking and negotiation
• Cross-functional leadership
• Communication and stakeholder management
• Customer-centric collaboration
• Adaptability and resilience

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