Client Services Officer

Overview

In this role, you support the delivery of exceptional client service across a global portfolio within Corpay’s Corporate Payments division in London. You’ll manage onboarding, ongoing account maintenance, and payment-related operations while ensuring regulatory compliance. You collaborate with Sales, Compliance, Operations, Front Office, and banking partners to maintain service excellence. You will contribute to process improvements and uphold KYC/AML standards in a fast-paced environment. This position offers hands-on training, a collaborative culture, and clear opportunities to shape client outcomes.

Pay / Benefits

• 4 X Life insurance
• Pension scheme – 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Gratitudes rewards and discounts

Responsibilities

• Support clients from onboarding through ongoing account management
• Deliver a high-touch service experience across a global portfolio
• Process client reviews and meet Service Level Agreements
• Maintain relationships with internal stakeholders, banking partners, and clients
• Collaborate with Front Office teams to support retention and satisfaction
• Investigate and resolve client and internal queries promptly
• Identify opportunities to improve servicing and operational efficiencies
• Participate in business and operational projects with clear requirements
• Monitor adherence to processes and regulatory requirements
• Support KYC and AML activities and maintain accurate client records
• Deliver work accurately while managing multiple priorities and deadlines
• Contribute to a culture of continuous improvement, accountability, and service excellence

Key requirements

• Minimum 2 years in a client-facing, client services, operations, onboarding, or KYC-related role
• Knowledge of KYC and AML documentation requirements
• Strong client relationship management and stakeholder engagement skills
• Excellent verbal and written communication skills
• Strong attention to detail and commitment to accurate work
• Effective time management and organizational abilities
• Analytical and strategic thinking with holistic decision-making
• Proactive in a fast-paced environment
• Strong collaboration and team orientation
• Commercial awareness and commitment to delivering outstanding client outcomes
• Experience in financial services, payments, FX, fintech, or alternative investments (advantageous)

• strong interpersonal skills
• attention to detail
• proactive collaboration
• KYC/AML knowledge
• Regulatory compliance experience
• client lifecycle management

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