Operations Management Team EA Support

Overview

In this role, you will support the EMEA Operations team in London, ensuring smooth business management and up-to-date policy documentation. You will manage the Operations Balanced Scorecard and align KPIs with targets, while producing high-level materials for executives. You’ll lead key projects across the EMEA region, analyse processes for improvements, and drive cost control and staff capability development. The role blends analytics, stakeholder engagement, and cross-team collaboration within MUFG’s values and global network.

Pay / Benefits

• flexible working arrangements
• extensive training resources
• inclusive culture
• global network and collaboration opportunities
• supportive leadership
• professional development

Responsibilities

• Coordinate the smooth running of EMEA Operations and ensure policy documents are current
• Establish and manage the Operations Balanced Scorecard (BSC) with KPI alignment
• Develop high-level presentation materials for stakeholders, including Town Halls and Senior Executives
• Lead projects representing EMEA Operations in wider programmes and facilitate cross-team collaboration
• Analyse operational processes to identify improvements and implement cost-reducing changes
• Support cost control management by tracking expenses and challenging costs where needed
• Enhance and roll out the Skills Matrix across Operations
• Maintain and update Operations’ Intranet pages for accuracy and accessibility
• Coordinate with stakeholders to identify performance and risk indicators for senior-management reports
• Design, develop, and maintain PowerBI dashboards and reports to extract actionable insights and ensure data accuracy

Key requirements

• Experience in regulated environments or complex organisational settings, ideally financial services
• Proven data analysis skills with PowerBI for dashboards and insights
• Strong analytical and critical thinking abilities to interpret data trends
• Excellent verbal and written communication across all levels, including senior executives
• Advanced proficiency in Microsoft Outlook, PowerPoint, MS Word; ability to tailor materials for diverse audiences
• Adaptability and flexibility in fast-paced environments
• Exceptional organisational skills and attention to detail
• Discretion handling sensitive matters aligned with MUFG values
• Collaborative, team-oriented mindset with strong interpersonal skills
• Alignment with MUFG principles: client centricity, people focus, listening/speaking up, innovating and simplifying processes

• collaboration
• communication
• adaptability
• PowerBI
• Microsoft Outlook
• PowerPoint

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