Sr Technical Account Manager

Overview

In this Senior TAM role, you act as the technical advisor and architect for strategic enterprise customers, aligning Qualys solutions with their security needs. You work closely with Account Directors to drive renewals, identify long-term value, and enable upsell opportunities. You translate complex technical concepts for both engineers and executives, and you guide scalable, enterprise-grade deployments. This role combines deep product expertise with cross-functional influence to deliver measurable security outcomes and customer success.

Responsibilities

• Serve as the primary technical and solution architect for major enterprise accounts
• Build trusted relationships with senior technical stakeholders and security leadership
• Understand customers’ technical environments, security architecture, and risk posture
• Communicate complex technical concepts clearly to both technical teams and executives
• Maintain expert-level knowledge of Qualys products and capabilities
• Advise on scalable, enterprise-grade deployments and complex integrations
• Help customers optimize adoption and usage of Qualys modules
• Own renewal and upsell pipeline for assigned major accounts
• Collaborate with Account Director on renewal strategy, expansion planning, and execution
• Identify technical value drivers for upsell and retention opportunities
• Carry out technical Proof-of-Concept processes as needed
• Manage opportunity pipeline in CRM
• Deliver high-level and detailed sales presentations
• Respond to functional and technical elements of RFIs/RFPs
• Act as the voice of the customer with Product Management and Engineering
• Participate in roadmap discussions, QBRs, and executive briefings
• Stay current on cybersecurity trends and enterprise IT/security architectures
• Represent Qualys at meetings, industry events, and conferences

Key requirements

• Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS
• Deep technical knowledge across security domains (vulnerability management, compliance, cloud security, etc.)
• Strong understanding of enterprise IT and cloud/hybrid environments
• Excellent communication skills with technical teams and executives
• Ability to manage multiple strategic accounts
• Proactive and comfortable in a matrixed organization

• excellent communication
• relationship-building with senior stakeholders
• proactive collaboration across teams
• security domains: vulnerability management, compliance, cloud security
• enterprise SaaS architecture
• integration and deployment planning

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