ECM Analytics Manager

Overview

In this role you will lead analytics for the existing customer base to drive growth, pricing and credit management. You will directly impact P&L through decisions on credit limits, balance transfer strategies, repricing and line assignment. You’ll manage two analysts hands-on, guiding strategy in a fast-moving, test-and-learn environment within a consumer credit context. The role sits in ECM Existing Customer Management and offers leadership that combines mentorship with practical, data-driven delivery.

Responsibilities

• Lead analytics for existing customer management decisions (credit limits, pricing, line assignment, balance transfer strategy)
• Develop and implement risk analytics and decision-support to influence P&L
• Hands-on analysis and model/tooling work (scorecards or strategy tooling bonus)
• Line-management and mentoring of a small analytics team (2 analysts)
• Collaborate with commercial partners in a fast-moving fintech to enable data-driven decisions

Key requirements

• Consumer credit risk analytics experience
• ECM, CLI, pricing, line assignment or similar experience
• SQL and/or Python
• Scorecard or strategy tooling experience (bonus)
• Prior people management or mentoring experience
• Financial services background (cards, personal loans or retail lending)
• Comfortable in a commercial, fast-moving environment
• Existing UK right to work
• No sponsorship available

• Strategic thinker
• Mentoring and people leadership
• Strong communication and collaboration
• SQL
• Python
• Scorecard development or strategy tooling (bonus)

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