Assistant Business Manager

Overview

As Assistant Business Manager, you are the brand ambassador on the shop floor, driving sales and shaping the customer experience. You support the Business Manager to set and hit targets while motivating the team to perform at their best. You lead by example in service, artistry, and store standards, and you develop your team with regular coaching and reviews. You collaborate cross-functionally to extend exceptional customer care beyond the store and contribute to commercial success through proactive planning and events. This role offers growth within a fast-growing global beauty brand and a chance to influence day-to-day operations and customer loyalty.

Pay / Benefits

• structured induction programme – Charlotte’s Magic Academy
• exclusive product launches access
• Tilbury Treats rewards platform
• life assurance
• birthdays off
• team sales incentives

Responsibilities

• Drive store financial results to meet/exceed targets and KPIs
• Support setting individual and team sales targets and align with Retail Artists
• Demonstrate entrepreneurial spirit and enthusiasm for the brand and performance
• Lead by example in customer service and in-store experiences
• Coach team to meet Charlotte Tilbury service and artistry standards
• Extend exceptional service beyond in-store channels and grow the customer database
• Create development plans for individuals and the team with regular reviews
• Foster a positive, collaborative in-store culture through meetings and recognition
• Propose plans, events, and activities to unlock commercial success
• Maintain visual merchandising, counter cleanliness, and hygiene
• Uphold grooming standards to inspire the team

Key requirements

• Retail management experience
• Commercial acumen
• People management experience
• Strategic planning experience

• customer-focused
• leadership
• coaching and feedback
• team collaboration
• visual merchandising
• retail operations management

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