Head of Workplace Operations – Busy Global Investment Firm

Overview

In this role you will own the operational infrastructure for a fast-growing global investment business. You will lead workplace operations, facilities, people management, vendor relationships, budgeting, compliance, security and executive support to ensure offices operate at the highest standards. You will partner with senior stakeholders to enhance the employee, client and visitor experience while driving efficiency. This is a broad, high-visibility role with a strong focus on operational excellence and premium workplace culture.

Responsibilities

• Oversee day-to-day business administration and workplace operations
• Manage reception, switchboard, mail, couriers, travel, catering, events, meeting rooms and office supplies
• Lead and develop reception, security, cleaning, maintenance and workplace support teams
• Oversee recruitment, training, scheduling and performance management
• Take overall responsibility for the physical workplace environment
• Oversee maintenance, desk moves, fit-outs, access control, security and building services
• Lead workplace projects and improvements while minimising disruption
• Ensure compliance with Health & Safety, fire, legal and regulatory requirements; manage First Aider and Fire Warden arrangements
• Negotiate contracts, manage service levels and oversee renewals with landlords and suppliers
• Prepare and monitor operational and workplace budgets; manage expenditure and capital projects
• Provide regular operational reporting and work with senior stakeholders on workplace strategy
• Support business continuity and disaster recovery planning; protect employees, visitors, assets and premises
• Oversee new joiner and leaver processes; manage visitors, client hosting, events and corporate gifts
• Develop and maintain operational policies, procedures and manuals; ensure information is accurate and accessible
• Maintain high standards of professionalism and service across the workplace

Key requirements

• Extensive experience in workplace operations, business administration, facilities or corporate services
• Proven leadership experience in a complex, high-performance corporate environment
• Experience managing people, suppliers, contractors and significant budgets
• Strong commercial awareness and ability to deliver efficiencies without compromising quality
• Excellent knowledge of facilities, health & safety, security, compliance and business continuity
• Exceptional organizational skills and ability to manage multiple priorities
• Confidence and gravitas to work with senior executives
• Proactive, hands-on, solutions-focused approach
• Exceptional attention to detail and consistently high standards
• Degree educated

• leadership and people management
• stakeholder management
• proactive problem-solving
• strong communication
• attention to detail
• high professionalism

…