Client Service Account Manager Italian/Spanish speaker (Associate)

Overview

In this role, you support treasury clients by delivering responsive, high-quality service and strengthening relationships. You collaborate with Sales, Operations, and Product to reduce friction and improve the client experience in a fast-paced environment. You identify trends, promote self-service, and drive practical improvements to reduce repeat issues. You’ll tackle end-to-end service delivery and help clients achieve their priorities, contributing to a broader mission of trusted partnerships in payments.

Responsibilities

• Manage a portfolio of treasury clients and deliver responsive, high-quality service
• Build trusted client relationships and anticipate service and operating needs
• Resolve service issues end-to-end with clear updates on progress and outcomes
• Collaborate with internal teams to address root causes and improve client experience
• Promote self-service tools to reduce repeat inquiries and improve efficiency
• Analyze payment activity to identify process improvements and service opportunities
• Support execution of client service plans aligned to client priorities
• Document client interactions, issues, and proactive outreach in required systems
• Identify and escalate potential risks or unusual client activity
• Share best practices and contribute to team initiatives and continuous improvement
• Surface ideas for product and process enhancements based on client feedback

Key requirements

• Fluency in English and Italian or Spanish; strong written and verbal communication
• Experience delivering client service and managing a client portfolio in a professional services environment
• Ability to resolve issues end-to-end with ownership and follow-through
• Strong organizational skills to manage multiple priorities and deadlines
• Professional, solutions-focused demeanor in a fast-paced setting
• Strong relationship management and credibility-building abilities
• Negotiation and issue-resolution skills
• Cross-team collaboration and independent work capability
• Cultural sensitivity when engaging with diverse client groups
• Proficiency with multiple systems to track, manage, and resolve client requests
• Sound judgment in identifying, documenting, and escalating risks

• relationship management
• communication
• problem-solving
• ownership
• collaboration
• multi-system client management and tracking

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