Account Manager

Overview

In this role you manage relationships with innovative merchants and drive commercial growth within a global, fast-paced payments environment. You will collaborate with cross-functional teams to deliver a seamless merchant experience and uncover growth opportunities across a diverse portfolio. You’ll balance client engagement with strategic prioritization, shaping how Adyen supports big brands at scale. This role offers visibility into the global payments landscape and a path to impact through AM initiatives.

Responsibilities

• Collaborate with team and individual merchants to manage accounts
• Build trust and long-term partnerships to reduce churn and maximise account value
• Proactively identify growth opportunities and lead commercial discussions
• Prioritise and manage short- and long-term projects across multiple accounts
• Provide customer feedback to improve product and merchant experience
• Plan and execute tasks with minimal supervision to ensure timely, high-quality delivery

Key requirements

• 3-6 years of client-facing and commercial experience in merchant relations, enterprise software, technical infrastructure, or financial services
• Strong interpersonal skills and the ability to build internal and external relationships
• Self-starter with a curious mindset and drive to grow customers
• Proven track record of achieving growth within an existing portfolio
• Experience presenting, negotiating, and structuring complex pricing
• Excellent organisation and time management; continuous improvement mindset
• Professional written and verbal English proficiency

• Relationship-building
• Collaborative mindset
• Self-motivation
• Pricing models
• Enterprise software/financial services experience
• Negotiation and deal shaping

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