Global Head of Business Operations – Wise Platform

Overview

In this role you will lead the global servicing and operations for Wise Platform, shaping the partner experience and operational roadmap. You’ll blend strategic insight with hands-on execution to keep partner KPIs and SLAs green while scaling servicing for new partnerships. You will influence product and cross-functional teams to ensure capacity, prioritization, and high performance in service delivery. This position offers high visibility across growth initiatives and a chance to impact how Wise enables money without borders.

Responsibilities

• Own servicing and operational KPIs across cross-functional teams and fix structural issues or incubate operations for new partnership types or products
• Lead partner success by ensuring partner KPIs and SLAs remain stable and green
• Influence product teams and indirectly lead operational teams to maintain capacity, prioritize correctly, and enable high performance for partners

Key requirements

• 8+ years of experience in senior operational leadership roles within FinTech, Financial Services or Technology
• Entrepreneurial and hands-on; delivered high-impact end-to-end solutions in data-driven environments
• Fluent with data; proficient in spreadsheets and analytics dashboards; SQL and Python knowledge preferred
• Ability to analyze large qualitative data sets from customer contacts and operational cases

• leadership and people management
• cross-functional collaboration
• data-driven decision making
• SQL
• Python
• analytics dashboards

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