Analyst – Credit and Collections

Overview

In this role you will assess credit risk, manage collections for a high-volume portfolio, and maintain accurate credit information. You will collaborate with sales, operations, and finance to review accounts, support complex global setups, and improve cash flow. The position emphasizes data-driven decision making, cross-functional work, and continuous improvement of credit policies. You will help minimize overdue balances while ensuring accurate financial records and reporting.

Pay / Benefits

• comprehensive benefits
• opportunity to thrive in a large, global company
• team-oriented culture rooted in respect and collaboration
• 20,000+ employees worldwide
• career development opportunities

Responsibilities

• Manage new account review, risk assessment, and financial result analysis
• Maintain risk levels via ongoing portfolio risk reviews across divisions
• Support complex global account setups with Master Service Agreements and Service Level Agreements
• Conduct high-volume collections activities via phone, email, and portals
• Identify root causes of invoice disputes and document detailed reasons
• Perform customer account reconciliations including unapplied cash, credits, and discounts
• Evaluate collectability of unearned cash discounts and small invoices; authorize write-offs within authority
• Obtain credit information to rate creditworthiness for new and existing accounts
• Collaborate cross-functionally to gather and review documentation and load into contract tracking tools
• Review credit holds by assessing worthiness and recommend order releases
• Report Customer Payment Performance to internal/external stakeholders
• Explore new data sources to inform strategy and share findings with stakeholders
• Develop and implement credit risk policies and procedures

Key requirements

• 1 year to 3 years’ experience in accounts receivable, accounting, finance, supply chain, or general business
• 1 year to 3 years’ experience with commercial credit and collection in a high-volume environment
• Familiarity with trade credit and third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe)
• Strong Excel skills and experience with ERP platforms (Oracle, DAX, AS400)
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Bachelor’s degree preferred; CICM or similar designation preferred
• Strong written, oral communication and interpersonal skills
• Ability to work independently and in a team; detail-oriented with accuracy
• Willingness to adapt to changing working hours

• Strong communication and interpersonal skills
• Detail-oriented and accuracy-focused
• Solution-oriented and proactive
• Excel (high level)
• ERP platforms (Oracle, DAX, AS400)
• Credit information sources (D&B, Experian, Equifax, NACM, CreditSafe)

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