Insurance Support Administrator

Overview

In this role you will provide essential administrative support to the National Underwriting Hub, ensuring smooth operations and policy adherence. You’ll collaborate across teams to drive continuous improvement and automation. The position combines data handling, process follow-through and proactive data gathering to support accurate decisions. You’ll work in a collaborative, professional environment that values service quality and timely delivery.

Responsibilities

• Provide administrative support to the National Underwriting Hub and handle IT system processing activities
• Manage high volumes of work with accuracy and adaptability to varying service levels
• Proactively obtain missing data and monitor items through to completion
• Participate in initial and ongoing training to maintain high quality on activities
• Identify and implement process improvements and contribute to automation initiatives
• Collaborate with UK Regional Division to deliver task automation where possible

Key requirements

• Reliable
• Enthusiastic, hardworking and professional with a drive to deliver excellent service
• High computer literacy with intermediate Microsoft Office, including Excel
• Resilient in a busy office and capable of remote work to meet deadlines and SLAs
• Ability to take on new tasks quickly and use initiative
• Pride in delivering quality service and exceeding expectations
• Excellent written and verbal communication skills and strong attention to detail

• reliability
• proactive communication
• detail orientation
• Microsoft Office (Excel)
• IT system processing activities
• data gathering and handling

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