Service Desk Analyst (Trading Environment)

Overview

In this on-site Service Desk Analyst role, you’ll be the go-to point for first-line IT support in a fast-paced sports analytics environment. You’ll help keep mission-critical systems up and running during live events, working closely with traders, analysts, and engineers. You’ll learn from senior engineers while handling onboarding, desks moves, and day-to-day IT issues to enable high-stakes action. This role offers a clear path to advanced service desk or trading support, with a culture that blends sport passion and technology. You’ll be at the heart of action, delivering reliable tech support when every second matters.

Pay / Benefits

• 38,000 – 42,000 base salary
• Time off in lieu for weekend/shift work
• On-site in central London
• Clear progression path to Senior Service Desk Analyst or trading support
• Exposure to sport and technology culture
• Supportive learning environment

Responsibilities

• Serve as the primary point of contact for first-line IT issues via phone, chat, email, or in-person
• Support live trading desks and sports operations during peak moments
• Coordinate onboarding, desk moves, and setups to prepare users for high-stakes activity
• Maintain IT assets and ensure systems run smoothly across trading and betting cycles
• Troubleshoot and resolve issues using Microsoft 365, Teams, AD, Intune, Azure AD, and cloud tech
• Apply ITIL practices for incident, problem, and change management in a live environment

Key requirements

• Degree or equivalent background (including military service)
• Experience in first- or second-line IT support, preferably in trading/hedge fund environments
• Confidence troubleshooting Microsoft 365, Teams, AD, Intune, and Azure AD
• Strong communication skills for collaboration with technical teams and business users
• Curiosity about ITSM tools such as ServiceNow and interest in CompTIA A+ certification is a plus
• Passion for sport and understanding tech impact on live events

• Strong communication
• Collaborative mindset
• Ability to work under pressure
• Microsoft 365
• Teams
• Active Directory (AD)

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