Senior Sales Account Manager

Overview

In this role you lead and develop a high-performing account management team to drive revenue growth and customer value. You will nurture strategic relationships, align solutions with customer objectives, and guide cross-functional collaboration to deliver integrated offerings. The position emphasizes customer-centric leadership, continuous improvement, and accountability to Carrier’s business objectives. You will shape account plans, monitor performance, and contribute to contract success in a global, purpose-driven climate and energy solutions company.

Pay / Benefits

• competitive total rewards package
• short-term cash incentives
• health programs
• well-being programs
• career development opportunities
• inclusive workplace

Responsibilities

• Lead, mentor, and develop a team of Account Management professionals to meet sales, satisfaction, and performance goals
• Strengthen strategic customer relationships by aligning Carrier’s products, services, and contracts with customer objectives
• Identify new business opportunities and expand existing relationships to drive account growth
• Collaborate with Sales, Operations, Service, Engineering, and cross-functional teams to deliver integrated solutions
• Support business development through opportunity evaluation, proposals, negotiations, and contract awards
• Develop account plans addressing customer priorities, market trends, and competitive positioning
• Monitor account performance metrics, forecast sales activity, and provide reporting to leadership
• Champion process improvements in account management and customer experience
• Ensure compliance with Carrier policies and regulatory requirements
• Foster a culture of collaboration, accountability, innovation, and continuous learning

Key requirements

• Bachelor’s degree in Business, Engineering, Marketing, or related field or equivalent experience
• Minimum 5 years in sales, account management, business development, or commercial leadership; or an advanced degree with at least 3 years of relevant experience
• Proven experience leading teams and managing strategic customer relationships to drive growth
• Strong communication, negotiation, analytical, and relationship-management skills
• Ability to collaborate across functions and influence stakeholders at multiple levels

• strong collaboration
• customer focus
• analytical thinking
• CRM platforms knowledge
• sales performance metrics
• strategic account planning

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