Operations Supervisor

Overview

As Operations Supervisor at the Sheffield Olive Grove depot, you ensure safe, punctual and cost-effective service delivery by coordinating drivers and vehicles. You’ll identify and resolve day-to-day operational issues, support front-line colleagues, and escalate key concerns to the line manager. The role blends planning, real-time problem solving and cross-team collaboration to sustain on-time performance. You’ll contribute to continuous service improvement within an innovative, customer-focused transport network.

Pay / Benefits

• Simply Health & Smart Health for you and dependents
• 24/7 mental health support via EAP
• discounts on high street brands and supermarkets
• discounted First Group shares purchase option
• pension scheme
• cycle to work scheme

Responsibilities

• Forward plan on-the-day service requirements and cover for absences
• Monitor service punctuality and availability using depot systems
• Assist drivers and oversee driver reporting
• Accurate capture of drivers’ hours, duties and attendance in the DAS GUI system
• Maintain records of operational standards and performance
• Analyze information to drive continuous improvement of service performance
• Ensure correct vehicle allocation and timely departure from the depot
• Handle customer and driver queries and coordinate hand-overs across shifts
• Oversee cash collection in line with procedures
• Investigate incidents and prepare findings and recommendations
• Collaborate with depot operations and engineering teams to manage on-time performance
• Maintain good working relationships with trade unions and officials
• Comply with requisition-to-pay procedures and authorities
• Perform other duties as required by the line manager
• Ensure depot equipment and stock (ticket machines, cash machines, ticket rolls, etc.) are logged and maintained
• Record lost/additional mileage for unexpected events (e.g., breakdowns)
• Support stock levels and equipment maintenance

Key requirements

• Previous management or supervisory experience (bus/transport preferred)
• Excellent computer skills
• Knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire teams toward best practice
• Knowledge of employment legislation
• Excellent planning and prioritising
• Self-motivation and adaptability to change
• Customer focus

• team leadership
• problem solving
• communication
• DAS GUI system
• systems matrices
• data analysis for service performance

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