Director – Client Relationship Management

Overview

As Director of Client Relationship Management, you will lead SS&C Fund Services EMEA client relationships from London, driving satisfaction, retention, and growth. You will partner with cross-functional teams to ensure excellent service delivery and proactively identify opportunities to expand SS&C services. You will monitor market and regulatory changes to shape client strategies and present performance insights to executives. This role offers autonomy within a high-performing team and a clear impact on client success in the EMEA market.

Pay / Benefits

• Hybrid work model
• Professional development reimbursement
• Competitive holiday entitlement
• Competitive benefits
• Diversity & inclusion
• Hands-on, team-customised training

Responsibilities

• Develop and execute client relationship strategies for key institutional clients in the EMEA region
• Serve as primary client contact, addressing inquiries and escalating issues as needed
• Identify client needs and opportunities for cross-selling and up-selling SS&C services
• Conduct regular client reviews, SLA assessments, and performance evaluations
• Collaborate with operations, technology, legal, and compliance to ensure service delivery
• Monitor market trends and regulatory changes to inform client strategies
• Prepare and present client reports, metrics, and strategic recommendations
• Negotiate and oversee client contracts and service agreements
• Operate independently within a high-performing team

Key requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field; MBA or CFA preferred
• Minimum 10 years in client relationship management within financial services, specifically fund administration or asset management
• Proven track record with institutional clients in the EMEA region
• Deep understanding of fund structures, investment products, and regulatory frameworks in the EMEA
• Excellent communication, presentation, and negotiation skills with senior stakeholders
• Strong analytical and problem-solving abilities, detail-oriented
• Ability to work independently and in a team in a fast-paced environment
• Willingness to travel periodically within the EMEA region

• excellent communication
• stakeholder engagement
• problem-solving
• fund administration
• client relationship management
• contract negotiation

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