Customer Commercial Manager

Overview

As a Customer Commercial Manager you will own and close upsell opportunities for Independent and SMB accounts, applying inside-sales discipline to drive revenue. You will also manage EMEA P2P supplier relationships, aligning commercial outcomes across customers and trading partners. You’ll collaborate with cross-functional teams, maintain Salesforce records, and support forecasting and pipeline discipline. This role sits at the intersection of customer success and commercial growth in Fourth’s hospitality tech platform. You’ll operate in a fast-paced, data-driven environment that values collaboration and impact.

Pay / Benefits

• 25–30 days holidays pro-rated with birthday off
• flexible and hybrid working
• wellness and gym discounts
• laptop and equipment provided
• healthcare expense claim tools
• on-demand pay tools

Responsibilities

• Own and close Independent account opportunities directly across all values
• Own and close SMB opportunities below ARR threshold and escalate those above threshold or requiring an RFP
• Engage Emerging-segment opportunities only when directed by CS Leadership
• Maintain opportunity data in Salesforce with accurate classifications, stages, and notes
• Provide tailored solution discovery and demonstrations to secure customer commitment
• Support supplier account management for EMEA P2P vendors and optimize trading relationships
• Identify supplier trends and opportunities, contributing to marketing and sales efforts
• Collaborate with cross-functional teams and escalate complex deals per Rules of Engagement
• Provide accurate forecasts and pipeline updates to leadership
• Hand off closed supplier opportunities for onboarding and contracting

Key requirements

• Proven inside sales or commercial account management experience in SaaS/tech
• Ability to own full deal lifecycle from qualification to close
• Strong closer with discovery, value proposition, and negotiation skills
• Excellent written and verbal communication
• Strong Salesforce discipline for opportunity, forecast, and pipeline management
• Commercially minded with ability to identify revenue opportunities in existing accounts and supplier relationships
• Experience with quota or commission-based targets in a customer success/AM role
• Familiarity with structured deal qualification frameworks (ARR threshold, RFP) and MEDDIC
• Experience with Salesforce and Gong is a plus
• Background in hospitality, workforce management, or HCM technology

• clear communication
• collaboration
• negotiation
• Salesforce
• Gong
• MEDDIC methodology

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