Head of Service Delivery

Overview

As Head of Service Delivery, you will lead a local council’s push to boost service delivery over the next five years while ensuring high quality outcomes. You will manage both in-house and external providers, driving efficiencies within the budget and focusing on performance. You’ll oversee a team of eight, coordinate commissioning at the right times, and maintain clear stakeholder communication under pressure. This role offers a meaningful chance to shape public services at scale within a Growth-focused environment.

Responsibilities

• Oversee a major increase in service delivery over the next 5 years
• Manage relationships with in-house teams and external providers
• Maximise budget efficiency without compromising quality
• Monitor and improve provider performance
• Commission services at the right time
• Lead and develop a team of 8 people
• Communicate effectively and manage pressure and deadlines

Key requirements

• Extensive experience in public sector service delivery
• Demonstrable track record of achieving economies of scale and efficiencies
• Strong negotiation abilities
• Excellent communication and people management skills
• Ability to work under pressure and meet tight deadlines
• Experience managing both internal and external provider relationships

• communication
• people management
• negotiation
• provider performance monitoring
• budget optimization
• service commissioning

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