Technical Product Specialist (TPS) – Signals & API

Overview

As a Technical Product Specialist in MPO, you support top advertisers through pre- and post-sales implementation and advertising support. You balance customer service with deep technical know-how, focusing on Signals/Measurement and API monetization to resolve product issues. You’ll collaborate with in-market sales and product teams in a high-growth environment to drive seamless advertiser experiences. Your hands-on implementation and client-facing expertise enable you to influence partners and accelerate adoption of monetization features. This role offers meaningful impact by shaping how advertisers leverage TikTok’s advertising solutions at scale.

Responsibilities

• Provide pre- and post-sales implementation and ongoing advertising support to top advertisers
• Specialize in Signals/Measurement and API monetization product pillars
• Collaborate with in-market sales and product teams to resolve product issues and optimize advertiser outcomes
• Balance customer service with technical execution, driving timely issue resolution
• Self-motivate, prioritize, and influence partners to adopt and succeed with monetization features
• Work with digital advertising concepts, web/app signals, and hands-on technology implementation

Key requirements

• Bachelor in Computer Science or similar technical field, or equivalent practical experience
• Experience with HTML, CSS, JavaScript, SQL, XML, and HTTP protocols OR equivalent customer-facing technical experience
• Analytical problem-solving with data-driven insights
• Experience operating in support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce)

• self-motivated
• prioritization
• influencing partners
• Signals/Measurement
• API monetization
• ad tech/digital advertising

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