Ecommerce & Digital Manager

Overview

In this role you drive the luxury brand’s direct-to-consumer e-commerce and digital retail efforts. You will partner with cross-functional teams to grow online sales, enhance customer experience, and optimize performance using data-driven insights. You’ll manage email marketing, UX and conversion improvements, and ensure ROI aligns with brand standards. This is a hands-on leadership role at a premium food business, offering meaningful impact in a fast-paced, customer-centric environment.

Responsibilities

• Lead digital retail/ecommerce initiatives and manage the online consumer experience
• Develop and implement the email marketing strategy, including automated flows and segmentation
• Analyze performance data to improve UX, conversion, and ROI
• Collaborate cross-functionally to align online activities with brand and business goals
• Monitor trends and best practices in e-commerce and trading to inform strategy
• Lead and mentor a team or be self-directed while guiding others
• Maintain budget discipline and ensure efficient use of resources

Key requirements

• 2-3 years in an eCommerce role within a DTC brand, preferably luxury or restaurant
• Knowledge of Magento 2
• Knowledge of Klaviyo or similar email systems, with data analysis and segmentation
• Knowledge of Google Analytics for UX and conversion optimization
• Strong analytical skills and ability to track performance
• Excellent interpersonal and persuasive communication abilities
• Ability to work independently and lead a team; cross-functional collaboration
• Commitment to staying updated on e-commerce/trading best practices

• interpersonal skills
• persuasive communication
• cross-functional collaboration
• Magento 2
• Klaviyo
• Google Analytics (GA)

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