Customer Support Engineer

Overview

In this role you will support customers using LNRSG services to ensure continuous operation and successful integrations. You will troubleshoot, validate, and guide deployments of SaaS-based risk solutions for large enterprises. You will work with cross-functional teams to resolve issues, optimize workflows, and monitor service health. The position operates within a 24×7 global support structure, with potential overnight or weekend shifts. This role offers meaningful impact by helping customers improve risk posture through reliable software and integration support.

Pay / Benefits

• generous holiday allowance
• private medical benefits
• pension scheme
• Share option scheme
• travel season ticket loan
• Electric Vehicle Scheme

Responsibilities

• Guiding and validating software solutions to enable online business for major clients, including testing and troubleshooting integrations
• Troubleshooting desktop, laptop, and mobile fingerprinting and API integrations
• Designing escalation and enforcement workflows in collaboration with customers
• Following defined software workflows to maintain service functionality through maintenance and post-deployment testing
• Assessing when issues require escalation and responding to initial customer questions about products
• actively monitoring the LNRSG service to ensure continuous performance

Key requirements

• Proven customer support experience (pre/post sales)
• Fluent in English and French
• Strong customer-facing communication skills (email and phone)
• Understanding of SQL and ability to generate simple queries
• Knowledge of HTML and at least two of: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net
• Excellent analytical, troubleshooting, and debugging abilities related to web workflows
• Ability to handle a wide range of complex issues
• SDK/Mobile development experience (Android/iOS/Java) desirable

• customer-facing communication
• problem solving
• ability to handle demanding issues
• SQL
• HTML
• PHP

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