Human Factors Consultant

Overview

As a Human Factors Consultant in London, you help design safe, intuitive medical device products and services. You will work with multidisciplinary teams to conduct people-centred research, translate findings into design and business direction, and strengthen client partnerships. You’ll lead usability activities across projects and contribute to proposals and service development. This role offers global exposure, collaborative culture, and opportunities to shape user experiences in healthcare.

Pay / Benefits

• Pension
• Healthcare
• annual leave
• flexible working arrangements
• international travel opportunities

Responsibilities

• Plan, scope, and deliver human factors and usability activities across projects from design to reporting
• Select and apply methods (contextual inquiry, ethnography, interviews, usability studies, task/heuristic analysis, expert reviews, workshops, journey mapping)
• Moderate research sessions and workshops in the UK and internationally
• Analyse qualitative data into actionable design requirements, risk controls, and strategic recommendations
• Produce deliverables (study protocols, research plans, reports, client presentations)
• Lead or contribute to multidisciplinary project teams including scope, schedules, budgets, and risks
• Build trusted client relationships and identify new business opportunities
• Collaborate with business development to shape proposals and campaigns, support regulatory awareness initiatives

Key requirements

• Applied experience with human-centred research, ergonomics, usability, or user-centred design in commercial, consultancy, or applied settings
• Proven ability to plan and deliver qualitative research and fieldwork with synthesis and analysis
• Healthcare or medical device domain knowledge and awareness of regulatory expectations across markets
• Ability to translate complex evidence into clear, actionable recommendations for products or services
• Excellent written, verbal, and visual communication with ability to produce technical reports and client presentations
• Experience working with clients and collaborating with researchers, designers, engineers, and commercial leads
• Strong organizational skills and ability to manage concurrent projects, deadlines, and budgets
• Willingness to travel internationally as required by projects

• Client relationship management
• Clear and compelling communication
• Self-management and organization
• Contextual inquiry
• Ethnographic research
• Interviews

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