Wholesale KYC Operations Policy and Program Support – Vice President

Overview

In this Policy Manager role, you will interpret evolving global policies and regulatory requirements affecting EMEA operations, guiding KYC practices to meet firm-wide standards. You’ll act as a bridge between business and compliance, translating regulations into actionable guidance and shaping KYC programs. You’ll work with cross-functional and 2LOD teams to implement changes, manage relationships, and drive risk-aware policy execution. This pivotal role offers influence over how the firm addresses emerging risks while supporting responsible growth.

Responsibilities

• Monitor and interpret changes in EMEA AML/KYC regulations and guidance and assess impact on policies and operations
• Collaborate with relevant teams to implement timely updates to KYC policies, procedures, and technology
• Cultivate and maintain relationships with internal leaders and 2LOD Compliance, Risk, Legal teams across European countries
• Translate complex regulatory requirements into clear, actionable business guidance
• Support KYC discipline initiatives and perform gap assessments of process updates
• Define changes to guidance and procedures and ensure implementation via WKO Change Management
• Oversee sustainable process enhancements with proper controls and oversight
• Shape operational execution as a subject matter expert
• Directly contribute to policy implementation and risk mitigation across WKO

Key requirements

• Strong communication and interpersonal skills across seniority levels
• Results-oriented with ability to deliver high-quality outputs under tight deadlines
• Relevant experience in AML/KYC, Compliance, Risk or Audit
• Knowledge of regulatory landscape and country-specific challenges
• Ability to interpret policy and procedural changes and identify issues
• Understanding of policy implementation cycles in large financial institutions

• communication
• relationship management
• problem solving
• AML/KYC
• Regulatory interpretation
• Policy and procedure development

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