Wealth and Investments Client Administrative Services Associate

Overview

In this role you will support the Chief Administration Office to safeguard client outcomes, streamline front-office interactions, and drive process improvements across Wealth Management. You’ll manage operational risk events, produce leadership-ready MI, and help embed changes that increase efficiency and capacity for client-facing teams. The position offers hybrid work with some remote flexibility and opportunities to develop within a high-performing, collaborative CAO team.

Pay / Benefits

• hybrid work arrangement (up to 1 day remote)
• coaching and development opportunities
• dynamic, collaborative team
• opportunities to work with leading professionals in the field
• making a lasting impact for clients and communities

Responsibilities

• Manage and log operational risk events below and above threshold with quality assurance
• Produce regular management information on operational events and identify root causes and control gaps
• Collaborate to improve upstream processes, controls, and operating models
• Support client callbacks, W-8BEN processing, client reallocations, and Bereavement Service activities
• Coordinate updates on team calls/chats and regional communications regarding client reallocations and regulatory findings
• Work with CAO and Business Engagement teams to embed changes within the branch network
• Maintain oversight of total operating events with Operational Risk
• Track and report project implementations and central initiatives to increase transparency

Key requirements

• Experience in a similar role within Wealth Management or risk/operational support
• Good understanding of risk within Wealth Management
• High standard of written and spoken English
• Ability to build effective working relationships
• Proactive, solution-oriented, and able to investigate issues
• Empathetic communicator across all levels and functions

• Effective communication
• Relationship management
• Problem solving
• Risk concepts in Wealth Management
• Data analysis and MI reporting
• Open Pages

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