Regional Manager – Retail

Overview

In this role, you will lead cleaning operations across multiple retail contracts in the Midlands, driving service quality and client satisfaction. You’ll manage dispersed teams, coach managers, and ensure health & safety and contract standards are met. You will drive efficiency, profitability, and continuous improvement, partnering with clients and stakeholders to deliver exceptional service. This is a hands-on leadership role at a leading facilities management company with significant regional travel and impact.

Pay / Benefits

• Company car for business travel
• Autonomous role with influence over service delivery
• Ongoing training and career development
• Virtual GP for employee and household
• Salary Finance and early pay options
• Flexible lifestyle benefits including additional annual leave, insurance, dental care, technology purchases

Responsibilities

• Lead and support operational cleaning teams to meet and exceed SLA and KPI targets
• Build and maintain strong client, stakeholder, and subcontractor relationships to ensure high service levels
• Develop Service Support Managers and operational teams through coaching, training and performance management
• Ensure adherence to Health & Safety policies, cleaning specifications, and company procedures across the portfolio
• Drive operational efficiency, profitability and service improvement through reactive and planned workstreams while fostering a fix-it-first culture

Key requirements

• Management experience in soft services, cleaning or facilities management
• Proven ability to lead, motivate and develop teams across multiple locations
• Excellent customer service, communication and stakeholder management skills
• Strong organisational and time management abilities with ability to juggle priorities
• Good IT skills, including Microsoft Office applications
• Full UK driving licence and willingness to travel extensively across the Midlands
• IOSH Health & Safety qualification is desirable
• Successful candidates must pass mandatory vetting (criminal record and financial background checks)

• Customer service orientation
• Strong communication
• Stakeholder management
• Leadership and coaching
• Microsoft Office applications
• Health & Safety compliance knowledge

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