Made to Measure Consultant

Overview

In this role you are the primary Made to Measure consultant, guiding clients from initial consultation through fittings and final collection. You act as a brand ambassador to grow the MTM department and store success. You will gather client requirements, manage expectations, and ensure precise measurements and accurate orders. You will upsell services to lift ATV and UPT while delivering exceptional hospitality and data handling in line with GDPR. You’ll engage in events and collaborate with colleagues to uphold the brand’s heritage and standards.

Pay / Benefits

• Competitive salary
• Commission-based bonuses
• 28 days holiday
• In-store uniform discount
• Discounted gym membership
• Development courses with national qualifications

Responsibilities

• Listen to client requirements and guide decisions while managing expectations
• Take precise measurements and complete order forms accurately
• Adhere to MTM standards and maintain consistency to minimise risks
• Aim for a near-complete garment at production to reduce additional fittings
• Introduce additional products/services to raise ATV and UPT
• Focus on orders and collections weekly to meet sales targets
• Participate in company events to promote MTM services
• Provide hospitality to all clients
• Handle complaints with empathy and escalate when needed
• Respond to coaching feedback and implement it
• Process sales/orders on till system following procedures
• Adhere to GDPR when storing client data
• Support MTM Coordinator to maintain order records
• Book appointments promptly following procedures
• Maintain personal presentation and hygiene
• Keep MTM suite and stockroom clean and well-organised
• Support MTM stock audits
• Attend store scheduling and arrive on time

Key requirements

• Previous experience in Made to Measure within Men’s tailoring is essential
• Exceptional communicator both verbally and written
• Confident sales style with deep tailoring knowledge
• Numerical aptitude
• Competent with Word, Outlook and Excel
• Additional languages would be ideal but not essential

• Excellent communication
• Customer-focused
• Empathetic under pressure
• Tailoring knowledge
• Order processing
• GDPR data handling

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