Data Analyst (Credit)

Overview

In this role, you will help manage customers facing payment challenges within a fast-evolving energy company. You’ll work at the crossroads of data analytics, collections, and technology to surface insights, improve decisions, and prevent fraud. You’ll develop reporting and ML-driven policies, collaborate with cross-functional teams, and contribute to a mission to support customers while advancing sustainable energy. This is a chance to drive impact at scale in a purpose-driven, tech-enabled business.

Pay / Benefits

• autonomy and flexible culture
• employee benefits hub
• industry-recognised workplace culture (top UK employer 2025)

Responsibilities

• Own the management of customers struggling with payments
• Conduct deep-dive data investigations to surface actionable insights
• Expand and refine the reporting suite using the latest BI tools
• Develop empathetic approaches for vulnerable customers
• Create strategies to identify and prevent first-party and third-party fraud
• Develop machine learning models and policies for sophisticated decisions
• Proactively identify new areas of opportunity
• Challenge KPIs, objectives & strategy
• Build relationships with Collections, Ops, Technology, Finance and other stakeholders

Key requirements

• Excellent SQL skills
• 2-5 years experience in data analytics in a consumer-facing business
• drive to solve problems using data

• Strong collaboration with cross-functional teams
• Effective communication of complex data concepts
• empathic approach toward vulnerable customers
• Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib)
• Git familiarity
• Data visualization tools (Tableau, Looker, PowerBI or equivalent)

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