Customer Support Executive

Overview

In this role you will be the first point of contact for 1link users, handling inquiries via phone, web chat, and email. You will resolve routine issues, schedule future work, and maintain accurate records while delivering a professional customer experience. You’ll report to the Technical Support Manager and collaborate with cross‑functional teams to sustain service coverage. Your work supports smooth operations for service centres and drivers, contributing to reliable, user‑friendly 1link processes. This is a hands-on, front-line role in Corpay’s Meriden team with a clear path to broader product support impact.

Pay / Benefits

• Life insurance
• Pension scheme – 5% employer contribution
• Private healthcare
• 25 days holiday (+ Holiday Buy/Sell)
• LinkedIn Learning access
• Commission based on targets

Responsibilities

• Respond to inquiries from service centre users, drivers, and other contacts via telephone, web chat and email
• Diagnose queries and resolve routine 1link issues using established procedures
• Take ownership of enquiries, keep customers informed, and escalate when needed
• Schedule future work and workshop bookings through 1link
• Check and confirm booking details, manage cancellations and changes
• Record interactions and outcomes accurately in CRM or ticketing system
• Apply correct category and priority, collect diagnostic information
• Escalate unresolved queries with summary and evidence, track open enquiries
• Maintain knowledge of supported 1link products and processes
• Share workload to ensure service coverage and keep guidance up-to-date

Key requirements

• Previous customer service experience, ideally in a first line or help-desk environment
• Clear telephone, verbal and written communication with strong listening skills
• Ability to resolve queries and handle difficult conversations calmly
• Confident using Microsoft applications and learning new systems
• Organised and accurate with multiple tasks or priorities
• Experience of 1link or automotive platforms is beneficial
• Experience of CRM, incident-management or ticketing systems is beneficial
• Knowledge of automotive, fleet, leasing or vehicle maintenance industry is beneficial
• Customer focused and approachable
• Calm and resilient under pressure
• Practical problem solver with sound judgement
• Organised, accurate and able to multitask
• Flexible, collaborative and team-oriented

• Customer focus
• Calm under pressure
• Strong listening and communication
• Microsoft applications
• CRM or incident-management or ticketing systems
• Knowledge of 1link platform

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