Business Operations Specialist

Overview

In this role you will own the end-to-end onboarding of new business customers to the Octopus Fleet platform, ensuring a smooth and compliant start. You will deliver responsive frontline support to business clients, addressing operational queries with a high standard of service. You’ll handle KYB checks and other compliance tasks, maintain accurate records in our CRM, and support reporting. You will translate customer insights into improvements for products and tech, helping scale operations within a fast-growing, sustainability-focused company.

Pay / Benefits

• salary discussed on request
• autonomy in work
• employee benefits hub
• flexible culture
• recognition as top employer (UK 2025)
• opportunity to work on innovative EV charging platform

Responsibilities

• Own the end-to-end onboarding journey for new business customers onto the Octopus Fleet platform
• Provide responsive, high-quality customer support to new and existing business clients
• Conduct Know Your Business (KYB) checks and other compliance-related tasks
• Maintain accurate client records and onboarding progress in CRM systems and assist with basic status reporting
• Channel customer feedback to product and tech teams to refine tools and processes

Key requirements

• Strong customer focus and enthusiasm for delivering exceptional client experiences
• Excellent written and verbal communication skills
• Strong organisational ability to manage multiple tasks in a fast-paced environment
• Meticulous attention to detail, especially in compliance steps
• Adaptability and proactive problem-solving approach
• Prior experience in customer service, administrative, or operations support is a strong plus

• customer focus
• clear communication
• organizational skills
• CRM systems familiarity
• compliance and KYB processes
• documentation and reporting

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