Customer Service Manager

Overview

In this role you will own the performance of a centre within IWG’s global network, driving customer service, sales and operational excellence. You’ll lead a small team, ensure top-tier guest experiences, and upsell to maximise centre value. You work closely with cross-functional teams to deliver a world-class service that turns customers into brand ambassadors. This is a high-ownership role in a growing, sustainability-minded organisation with clear promotion opportunities.

Pay / Benefits

• induction training
• ongoing learning and development
• promotion prospects
• generous incentives
• flexible personalised workplace benefits
• sociable hours

Responsibilities

• Manage all on-site operations and centre performance
• Lead a small team and drive achievement of targets
• Conduct tours for prospective customers
• Upsell to existing customers to grow revenue
• Ensure high-quality service and guest experience at all times
• Support colleagues to deliver a world-class customer journey
• Promote IWG values and centre culture

Key requirements

• Experience delivering against targets with a small team
• Experience running a flexible workspace centre or customer-focused site like a store/restaurant
• Right mindset: passion, drive, ownership and resilience

• passion
• drive
• ownership
• customer service
• sales/upselling
• problem solving

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