Data Scientist

Overview

In this role you will lead the Customer Service data team to deliver reliable reporting, insights and evidence-based recommendations that improve customer outcomes and operational performance. You’ll translate complex data into actionable guidance for senior stakeholders and drive measurable change across the Directorate. The position blends technical expertise with strategic thinking in a fast-paced, mission-driven energy company. You will shape reporting standards and modernisation efforts to enable data-informed decision making.

Pay / Benefits

• 36 days annual leave
• Pension scheme with 10% company contribution
• Private Medical Insurance
• Equity Plans
• Healthcare benefit options
• Life Assurance (4x salary)

Responsibilities

• Lead and prioritise the Customer Service data team, manage workload and build capability
• Deliver timely, meaningful reporting and dashboards that reflect performance, regulatory obligations and strategic planning
• Partner with senior stakeholders to translate insights into action
• Establish and maintain reporting definitions, ownership and governance
• Set standards for BI and QA methodologies, and act as escalation point for complex issues
• Analyse complex datasets to identify trends, root causes, risks and opportunities
• Coordinate real-time information provision during major incidents and critical events
• Define data and reporting requirements early on projects and promote data-informed delivery
• Drive automation and modern reporting while maintaining governance

Key requirements

• Senior data, reporting or BI experience with people/project leadership
• Advanced capability to interrogate datasets and derive recommendations
• Expert Excel and dashboard/reporting tool experience (Tableau, Power BI or equivalent)
• SQL, Power Query, R or Python data querying/automation
• Strong data structures, KPI design, data quality and governance
• Business partnering: understanding operational, customer and regulatory context
• Experience presenting findings to senior stakeholders and influencing outcomes
• Track record of improving performance through reporting and insights
• Degree in related discipline or equivalent practical experience (as specified)

• stakeholder management
• concise communication
• problem solving
• Tableau
• Power BI
• Excel

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