Front Office Nights Manager

Overview

In this role you guide the front office operations at a luxury property in Canary Wharf during night shifts, ensuring smooth check-ins, safety, and guest satisfaction. You lead a night team, handle complex guest requests and service recoveries, and collaborate with hotel colleagues to uphold brand standards. The position supports the Vignette Collection’s emphasis on authentic, meaningful guest experiences in a premier London locale. You’ll drive nightly outcomes through leadership, auditing, and proactive problem-solving.

Pay / Benefits

• competitive salary
• guaranteed hours
• free meal on shift
• paid holidays
• extensive training and career progression
• worldwide discounted room rates and F&B for staff

Responsibilities

• Perform Night Audit and close outlets, tracking cash and flagging discrepancies
• Welcome late arrivals and attend to guest needs overnight
• Coordinate with front office and other hotel teams to ensure guest and staff safety and complete required safety checks
• Lead, train, and motivate night team; ensure tasks are completed and standards maintained
• Handle complex guest requests or complaints and resolve issues to ensure positive outcomes
• Manage the shift and model service excellence to the team

Key requirements

• Front Office Nights duty management and team leadership experience for 2+ years in a property of similar size and standard
• Strong experience with complex service recoveries and decisive guest issue resolution
• Proven track record with loyalty schemes and enrolments
• Good understanding of systems to drive results; Opera experience a plus

• passion for people
• authentic service mindset
• leadership and motivation
• Opera (property management system)
• loyalty programs handling
• night audit procedures

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