Community Health Navigator

Overview

In this role you will be the first point of contact for public members, patients and professionals, delivering professional, confidential support via phone, email and post. You will signpost and navigate to appropriate community services, manage referrals and maintain accurate clinical records. You’ll work within service pathways to ensure timely referral and triage, while handling sensitive information with care. The position combines administrative rigor with strong interpersonal skills to support patients and colleagues in a busy health environment.

Pay / Benefits

• salary 25,500 to 27,098 per year
• permanent contract
• full-time working pattern
• inclusive workplace with adjustments
• Disability Confident Committed company
• equal opportunities

Responsibilities

• act as first point of contact by phone, email and post
• navigate callers to suitable community services with signposting and advice
• manage flow of referrals (paper and electronic) following service pathways
• capture service user contact and follow-up actions in clinical records
• triage and coordinate timely access to appropriate teams or professionals
• maintain confidentiality and handling of sensitive information
• demonstrate strong administrative and communication skills in a team setting

Key requirements

• high level of administrative and communication skills
• ability to work proactively in a team
• strong interpersonal skills and personal confidence
• respectful and empathetic attitude
• capacity to manage sensitive, confidential information

• empathy
• confidentiality
• communication
• administrative accuracy
• record-keeping
• data entry (clinical records)

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