Dental Practice Manager

Overview

In this role you will lead a private children’s dental clinic, ensuring smooth day-to-day operations, finances, and staff performance to deliver gentle, stress-free care. You’ll shape the patient experience from booking through departure and optimise workflows to support clinicians and retain patients. You will drive efficiency, recruitment, and performance improvement while maintaining a strong service focus. This is an opportunity to own the clinic’s operations and contribute to high-quality pediatric dental care.

Responsibilities

• Ensure a smooth and efficient patient journey from booking to departure
• Maintain predictable patient flow across all appointment types
• Write and update standard operating procedures (SOPs)
• Optimise room usage, clinician schedules, and staffing levels
• Manage recruitment, hiring, and onboarding for support roles
• Conduct performance reviews and address underperformance promptly
• Track revenue and monitor conversion rates from enquiries to appointments
• Review payroll-to-revenue ratios and identify cost efficiencies
• Improve patient retention through recalls, loyalty programmes, and referrals

Key requirements

• Experienced dental practice manager with at least 3 years in a similar role
• Strong commercial awareness with experience tracking revenue and KPIs
• Effective people management and leadership skills
• Commitment to delivering excellent patient service

• leadership
• people management
• customer service orientation
• revenue tracking
• KPI analysis

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