Manager, Business Analysis, Technology Operating Model, Technology Strategy and Transformation

Overview

In this role you shape technology organisations and operating models to enable digital transformation for clients. You join a growing Technology, Strategy & Transformation team in Northern Ireland, collaborating with business leaders to design and implement future-ready tech capabilities. You’ll work across propositions from strategy to service implementation, delivering tangible value and shaping how clients’ tech functions support business outcomes. The opportunity combines high-impact advisory with hands-on transformation, within a values-driven, collaborative culture.

Pay / Benefits

• hybrid working in Belfast
• flexible working policy
• focus on wellbeing
• world-class development and continuous learning

Responsibilities

• Understand and apply Technology Operating Models and archetypes to address client problems
• Engage with internal stakeholders and clients to build trusted relationships
• Design and deliver transformation initiatives across operating models, strategy, ITSM/ITIL, and product-based ways of working
• Collaborate with cross-functional teams to implement value-stream mapping and service design approaches
• Contribute to long-term client relationships and ensure high-quality outcomes with integrity

Key requirements

• Solid understanding of Technology Operating Models and core technology organisation components
• Experience in operating models, technology strategy, ITSM/ITIL, technology transformation design and implementation, product-based working, or value stream mapping
• Proven ability to build and maintain relationships with internal stakeholders and clients

• Sharp problem-solving
• Effective communication with clients at all levels
• Initiative and leadership to inspire colleagues
• Technology Operating Models
• IT Service Management (ITSM)
• ITIL

…