Marketing Communications Manager

Overview

As Marketing Communications Manager, you will lead proactive and reactive campaigns that elevate our brands across paid, owned, and earned channels. You’ll help build a reactive communications centre of excellence and deliver fast, culturally relevant ideas at moments that matter. The role sits in a dynamic team spanning brand, social, media, and risk to drive engagement and commercial impact. This is a hybrid role with a strong focus on speed, insight, and customer relevance.

Pay / Benefits

• generous pension contribution up to 15%
• annual performance-related bonus
• share schemes including free shares
• 30 days’ holiday plus bank holidays
• wellbeing initiatives
• generous parental leave policies

Responsibilities

• Lead proactive and reactive moments, stunts and activations to drive engagement and commercial impact across channels
• Build and maintain a centre of excellence for reactive communications and big-thinking ideas
• Identify timely opportunities across cultural, customer, product, and market signals and translate into initiatives
• Support campaigns tied to major cultural moments, events, product launches, and brand campaigns
• Establish daily listening and insights practices using trends and sentiment to stay relevant
• Collaborate with cross-functional partners (Full Funnels, Accelerator teams, agencies, risk, media, commercial) to enable fast, integrated activity
• Develop and implement clear measurement frameworks for fame, engagement, sentiment, speed to market, and value
• Inspire and lead a high-performing team, ensuring accountability and continuous learning
• Oversee budgets and PO processes to optimize media and production spend
• Ensure compliance with FCA and Group risk standards while enabling faster routes to market

Key requirements

• Experience delivering impactful communications across paid, owned, and earned channels
• Strong understanding of social, cultural, and market trends
• Excellent stakeholder management across teams, agencies, and partners
• Creative and strategic thinking informed by data and insights
• Experience using performance insights to improve results
• Proven people leadership and team development abilities
• Strong budget management and planning experience
• Understanding of risk, governance, and regulatory requirements in a large organisation

• stakeholder management
• creativity
• leadership
• data-driven measurement
• insights-driven campaign planning
• budget management and planning

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